All our products are delivered by Posti (Finnish Post Service) within 2-5 businessdays. Small shipments are delivered directly to the address of your choice, while larger items may be picked up at the nearest post office. The shipping cost is 4.90 € in Finland (including the Åland Islands) and 10.00 euros for the rest of Europe, regardless of the size and weight of the package.
For uncollected packages we charge a fee of 20 euros. This corresponds to the costs we put out to send the package and receive it in return.
Our Return Policy in short:
- You have 14 days to return an order after receiving it.
- If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
- Unless arrangements are made with us, you cover the cost of the return.
If you have any questions, please contact us at firstname.lastname@example.org
If you wish to make a return, send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to. Ship the items for return within 14 days of the date of the notification. You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment. If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
All enquiries: email@example.com